It is said that knowledge is power.
Therefore, the more you learn and know about the telephone
answering service (TAS) industry, the greater your chances are
of being successful.
To do so, you can read
publications, join answering
service associations, read industry literature, and talk with vendors.
The Internet is also a source of information, some sites are
valuable, but some are not. In general, be careful about other
advice you find on the Internet. Some
Internet information about answering services is decades out of date and
some is just plain wrong. Make
sure that any Internet information is provided by a reputable person who
is currently involved in the industry.
Talking with owners of other telephone
answering services is often very helpful. However, keep in
mind that you represent a future competitor to them, so most TAS
owners will therefore be quite reluctant and very cautious about
sharing information with you that could ultimately hurt their
own business. If you do find an owner willing to help you,
treat them with great respect and be care not to overuse their
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