Find a Location:
You likely already have a location for your
telephone answering service in mind. This is actually a
step that people tend to do too early. However, if you
don't yet have a location, now is the time to find one,
negotiate the terms (either to rent, sub-lease, or buy), and
sign the paperwork. If possible, delay the actual start
date (that is, the time when you have to begin making payments)
until the week before your equipment will arrive or the phone
lines will be installed.
Generally, you do not need a visible or
prestigious location (unless that is integral to your business
plan). Clients will not typically visit your office,
though some might want to check things out beforehand.
There are two primary considerations in
location. One is proximity to the phone company, as some
phone services that you may need are charged by mileage.
So the further you are from their office, the higher your
monthly phone costs might be.
The other consideration, perhaps more
important, is being accessible to your target labor market.
This includes being near transit systems and main thoroughfares.
Ample parking for your staff is a nice bonus. Of paramount
importance is that it must be in a safe location and secure
area. If employees are afraid of the neighborhood or fear
for their safety (remember, you will have staff coming and going
at all hours), then it will be hard to hire adequate and capable
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