Hire and Train
You will need a minimum of one other person, but it is better
to have two or three more. (It will
take four people, each working 42 hours a week to staff your answering service
around the clock!)
Assuming that the staff you hire needs to
give two-weeks notice to their current employer, start hiring
one month before your launch date. This allows one week to
interview candidates, make your selections, and extend offers,
two-weeks for them to give notice, and the final week to train
them. Your target launch date should follow
immediately after the conclusion of training.
Keep in mind that you will likely be doing
the training yourself, though sometimes your phone answering
service vendor will send a trainer back for a second visit to
train additional staff.
At this time, you will have a working
system and should have phone service connected to it,.
This means that you and your new staff can place test calls to
each other. This allows everyone to practice on real phone
calls, but without the pressure of learning on your clients'
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