Frequently Asked Questions

Question: This seems like an easy business, what’s the big deal?

Answer: Having an inaccurate understanding of what is involved in starting an answer service is the shortest road to failure.  An answering service is a labor-intensive, technology laden business.  Purchasing the wrong equipment – or the wrong features – can eat away at profits, while labor costs, left unchecked, can quickly exceed revenue.  There are many areas where things can go wrong and a start-up is especially vulnerable to them.

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