don’t want to offer 24 hour answering service, is
there a market for daytime only answering service?
Answer: Scaling back your hours of operation does
lessen your labor liability, but also significantly reduces your
prospective market. There will
be perhaps only one client out of 100 who is looking for daytime only
coverage. These accounts are
hard to find. There are few
answering services who are only open during business hours and they
usually do so in conjunction with another business, such as secretarial
service or executive suites.
are two possible strategies that some services use to provide 24 hour
coverage without staffing 24 hours. The
first is to revert to 100% automation for third shift (when the fewest
calls are received). With
today’s modern systems, containing voicemail and automatic dispatching,
this is a viable option – assuming that your clients accept it.
The other strategy is to outsource your slow times to another call
center. There are many
answering services that can handle your calls for you.
Generally, it is good to outsource to someone who uses the same
type of equipment you do. See a list of
answering services for a directory of telephone answering services to consider.
previous FAQ - FAQ